Terms and Conditions

Introduction

Wellcome to the Iamnue website located at https://www.iamnue.com/ ( hereinafter named the “Website” ), which includes all the subdomains present and future. By visiting our Website, you agree all the terms of the present document.

Iamnue is owned and operated by I Am Nue Clothing S.L. VAT reg No: ESB70465836 registered in Spain. When you register online with Iamnue, use our online store or choose to fill out and submit one of our customer information cards when visiting our Website, you give us your consent to process and use such submitted personal data in accordance with this terms and conditions. This Terms and Conditions applies to all protected personal information collected, maintained or used by Iamnue.

Iamnue reserves the right to modify or replace any of the Terms and Conditions without any prior notice. It is your responsibility to check them periodically for changes. Your use of the Website constitutes acceptance of those Terms and Conditions.

Products

Only the products featured on the Website on the day it is consulted are offered for sale. The products and prices are available, within limits of available stock, as long as they are offered on the Website.

Price

The prices are indicated in Euros and include IVA taxes. The prices applied are the ones offered on the Website at the time of the order is being made.

Please be reminded that shipments destined outside of the European Community are subject to import taxes and duty fees (DDU Deliver Duties Unpaid) based on your home country’s regulations.

Customers ordering outside European Union will receive a 21% VAT discount on their order. This is applied at checkout once the delivery details are complete.

Payment

The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund back to your account. All orders will be processed in Euros.

The following payments are accepted:

– Credit card

You can pay by Visa, Eurocard, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.

– Paypal

You can choose to pay with credit card or your already registered PayPal account.

Shipping information

Your order will be shipped directly from Spain by our transport partners.

Iamnue is not responsible for any actions taken by customs on your package during delivery.

Iamnue offers free standard delivery as you will see in the list below. Please note that free shipping will be applied to your order at checkout.

Detailed information about shipping cost and estimated delivery times are listed below:

Destination: Spain ( Peninsula )*

*Free shipping in all orders over 150 Euros ( tax excluded )

Service Estimated delivery Cost
Express 1 – 2 working days** 6 Eur

 

Destination: Portugal and Baleares*

*Free shipping in all orders over 200 Euros ( tax excluded )

Service Estimated delivery Cost
Express 1 – 2 working days** 9 Eur

 

Destination: Canarias, Ceuta y Melilla*

*Free shipping in all orders over 250 Euros ( tax excluded )

Service Estimated delivery Cost
Express 2 – 3 working days** 15 Eur

 

Destination: Europe ( Alemania, Andorra, Austria, Belgica, Francia, Italia, Luxemburgo, Países Bajos and United Kingdom UK )*

*Free shipping on all orders over 250 Euros ( tax excluded )

Service Estimated delivery Cost
Express 3 – 4 working days** 15 Eur

 

Destination: Europe ( Rest of EU countries )*

*Free shipping on all orders over 250 Euros ( tax excluded )

Service Estimated delivery Cost
Express 3 – 4 working days** 30 Eur

 

Destination: Worldwide*

*Free shipping on all orders over 250 Euros ( tax excluded )

Service Estimated delivery Cost
Standart 8 – 10 working days** 35 Eur

 

The delivery time is always estimated but should never exceed 15 working days. If your parcel is suffering delays, please do not hesitate to contact us at [email protected]. The estimated delivery is calculated once the order is processed. The estimated time for processing your order usually takes 24 hours. If your order is placed over the weekend, your order will be shipped on the following Monday.

Kindly note that delivery to rural addresses can result in longer delivery times.

** Please take note that we are not responsible of the customs procesing delays taken on the country of destination.

Taxes and duties

Buyer is responsible for any customs charges that may be applied to your order. Customs determines these charges, and Iamnue has no way of knowing what these charges may be.

Returns

Iamnue has a return policy of any unwanted items within 21 days of receipt. Iamnue will issue a full refund except shipping fee.

To return item/s, please request a Returns Merchandise Authorization here. Any return paperwork and the outer packaging must be clearly marked as “RETURNED GOODS – OF NO COMMERCIAL VALUE” to prevent the parcel being held in customs or refused on delivery, in other case the total taxes and duties will be deducted from the original card used to place your order.

If you are interested in exchange an item/s or buy a different style, please return your item/s to us and simply purchase the new piece separately at www.iamnue.com.

Items must be returned to us in perfect condition accompanied by the return form.

Make sure all products are exactly as you received them. The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags.

All shoes must be tried on a carpeted surface until you have decided to keep them.

Shoes should be returned in their original, undamaged shoes box as this is considered part of the product.

Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging.

The return authorization number must be clearly written on the inside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages.

Receiving a refund

We will refund the full value of your order (minus the value of the shipping costs ). Your refund will either be credited to the original purchaser’s credit card or as store credit to your Iamnue online account. Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. All sale items are final sale.

Promotional Codes

From time to time, we may offer promo codes which may apply to any, or certain specified purchases made through the Iamnue  Website. Each promotional code will be subject to specific terms & conditions and Iamnue reserves the right to modify or replace them without any prior notice.

Unless otherwise stated, promotional codes will be available only on non sale products and only one promo code can be used against an order at any one time.

A promo code can’t be applied to an order after that order has been placed.

Promo codes are non-transferable and cannot be exchanged for cash. If you receive a promo code, it can only be used by you on your own Iamnue account for the purpose for which it was issued.

Resale Policy

You may purchase products on www.iamnue.com for personal use only and not for resale. By placing an order on www.iamnue.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept our general terms and conditions. We reserve the right to refuse orders for any reason without explanation.

Copyright

All the documents provided in this Website ( including Trademarks of Iamnue, logos, graphics, text, photos, icons, images, data and software ) are owned by or licensed to Iamnue and it’s affiliates. You are authorized to use this material only for personal, non-commercial purposes.

Privacy policy

All personal information saved at the Website will be handled with the most care. The information saved will not be sold or used for any purposes other than ensuring the best service possible and for informing you about special offers and other marketing opportunities related to the different divisions of Iamnue.

Cookies

Cookies are pieces of information a Website can send to your computer’s browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website.

Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the “help” tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.

Colors

We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

Violation of rules

Iamnue reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the Website may be subject to prosecution.

Force majeure

In case of Force Majeure, Iamnue obligations will be suspended. The contract between you and Iamnue can, in such cases, be partially or fully terminated by yourself or by Iamnue. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, Iamnue will attempt to resolve all issues in a timely manner.

Governing law

The present terms and conditions of sale and the contractual relation between Iamnue and the Buyer are subject to Spanish law. In case of litigation, the Spanish tribunal of commerce will be called upon. However, Iamnue are always open to finding an amicable solution before any legal action is taken.

Product Feedback

Iamnue does, however, welcome your feedback regarding many areas of www.iamnue.com existing business. If you want to send us your feedback, and we hope you do, we simply request that you send it to us using this e-mail [email protected].

This is just one more way Iamnue can learn how to best satisfy your needs.

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